Conditions of Use

All prices listed on our site are exclusive of shipping, except where stated otherwise.

Currently in the UK we charge a flat shipping rate of £3.95

For international orders please contact us for our current international rates

We normally dispatch within 3 working days. In most cases you will then receive your goods within 2-5 working days but please allow up to 10 working days. Therefore please allow 2 weeks if you are booking your car into a garage to have the treatments added, please also add a comment in the section provided when placing your order, stating the date the car is booked in.

Non-Electronic Payment
We appreciate that not every one likes paying for good via the internet, therefore we also accept cheques and postal orders (payable to netparts ltd made out in sterling). This is one of the payment options offered to you when you checkout. Please also write your order number on the reverse.

Is shopping online at netparts.co.uk safe and secure?
Yes. netparts.co.uk switches to secure mode (padlocked) when entering or processing any personal or payment details. In addition, for added security, we do not store any card or any other payment details in our system.

Legal compliance
This returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Returns
In accordance with the law, you have a 7 day "cooling off" period in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation. This "cooling off" period starts the day after you receive the goods.

How to cancel within the 7 day cooling off period
Should you wish to cancel your purchase within the 7 day "cooling off" period, please inform us via the contact us page, remember to include your order number. The UK is the country of domicile.

We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase invoice.

Refunds for unwanted goods
Providing that the unwanted goods are received by us in an unused, unopened and resale-able condition within 7 days, we will refund payment for the goods in full within 30 days of return of goods.

Contact Us
We are primarily an internet based company and therefore the easiest, and quickest method of contacting us is via email from our Contact Us page.

Credit
Should, for any reason, payment be owed to netparts for goods received, eg if a cheque is returned to our bank uncleared then we reserve the right to charge interest of 5% per month on any outstanding balance beginning 30 days after receipt of the goods.

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